First: let’s address the big, ugly elephant in the room. Yes, this is an article…
What’s Changing at Optimizely (Are They Going Public?)
From pricing to management—the shifts at Optimizely have been rippling through the CRO community. Here are a few signs that they might be going IPO.
For months now, we’ve been getting messages from Optimizely customers like this:
The pricing at Optimizely is changing, SMEs are being phased out. The sales team seems to be focusing only on the biggest players in the CRO space.
But those aren’t the only shifts. While at Convert, we’ve been working to prepare for GDPR (now—we’re the only tool on the market, that doesn’t collect personal data)—Optimizely is rumored to have been preparing to go public. Here are some signals that indicate, that might be where they’re headed.
Changes in Senior Management
In July 2017, Former co-founder of Optimizely Dan Siroker stepped down as CEO—handing the role to Jay Larson. Larson was previously the CEO at Birst, as well as an executive at Mercury Interactive and success factors.
— Christopher Lochhead (@lochhead) July 12, 2017
When going public, companies have to prove profitability—and rethink how qualified the current management is to attract investors. Since Optimizely was hadn’t been profitable, the road to IPO is clear: Spring Cleaning!
Along with Jay’s addition, we’ve seen new, well-known board members join the company—like Harvard Professor Stefan Thomke. This seems like mission to add futher credibility—necessary, were Optimizely were to go public.
The Bottom Line
When you’re a private company, you can be happy with grandfathered-in customers, sticking around at $99 a month. But as you start to go public, you might need to start thinking differently. You need to show profitability. Small customers drag averages down. And before any formal SEC-required filings adn announcements—you want a clean ship, that looks good on the books.
So $100k is the new annual minimum we hear—from customers who have reached out to us personally, and from customers lashing out on Twitter.
Yeah! That’s the next step. Thinking of getting a landing page tool. What do you think of Unbounce? Optimizely seems too expensive for us now.
— Alfred Lua (@alfred_lua) May 2, 2018
@Optimizely hey, we have an account with you – which you’ve “sunsetted”. We’ve messaged about a dozen times to try to pay you but no-one will reply to us. Do you hate us?
— Avin Rabheru (@AvinRabheru) May 2, 2018
Did you ever wonder why Optimizely sales are not responding anymore?
— Rod Rakic (@rodrakic) April 24, 2018
Hey @Optimizely, is there a chance to get some sales to respond? My friend yuriy….@…ata.com gets no love at all for a few days already 🙁
— Alex Balabanov (@akabalabanov) May 4, 2018
Hey @Optimizely trying and failing to contact someone in sales. My team filled out the sales contact form on your marketing site a week ago and haven’t heard from you. You leaving a girl hanging? pic.twitter.com/uJuNftB4j6
— Catherine Meyers (@ccmeyers324) April 2, 2018
Suddenly tons of sales people “leave”? New customers are also being cut? Seems like a need to clean up on the heavy bonus structures, and win some much needed profitability, pre-IPO. “Hello anyone home to pick up the phone? No, sorry. We will be right back, we are clearing cash heavy commission contracts with sales team and adding only highly profitable enterprise customers”.
Corporate Governance Upgrades: Policy & Process
Public companies that trade on the US stock exchanges are required to maintain certain standards in regards to corporate management. The external board of directors that Optimizely’s building is fit for these standards. But in addition, new formal controls, processes and audits are being installed all over Optimizely.
In December 2017, the Optimizely X Platform got the ISO/IEC 27001:2013 certificate. Now, in 2018, they are sunsetting the Optimizely Classic. These are clearly related. The entire platform is now called Optimizely X—so ISO 27001 applies to all features. And the non-certified version is cut from the product list (together with customers that paid up to $40,000 a year). This seems like a calculated move to move up in profitability and have corporate processes in place pre-IPO.
With offices in San Francisco, New York, Austin, Amsterdam, London, Cologne, Munich, and Sydney you can find most jobs on their careers page linking to corporate standards and policies, all indicating that policies and process are now ruling Optimizely under new management. The startup atmosphere is out.
Optimizely’s IPO is coming soon…
In July 2010, Optimizely raised 1.2M in their first seed round. And in May 2012 they made their intentions: clear they were going after Adobe Target. Since then, they’ve won their amazing race to surpass Adobe, and have settled on the throne of Enterprise A/B Testing.
Though, in the meantime, they’ve become unaffordable for SMB and SME.
In March 3rd 2018 they added a second market offering to the list of funding history, which is the last and clear signal they are going IPO soon.
It was an amazing ride, and we’ve learned a lot from the Optimizely—and are thrilled for their success.
But for the folks left behind along the way: hello. We’re Convert.com. We hope to get to know you.